Astralcove
Terms of Service
Last Updated: [December 5th, 2024]
Welcome to Astralcove LLC. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.1. Services Provided
Astralcove LLC offers professional email marketing services tailored to eCommerce businesses. Our services include:
Design, copywriting, and setup of automated email flows.
Creation and execution of strategic email campaigns.
Email deliverability optimization.
List growth strategies and segmentation.
Comprehensive email system management.2. Payment Terms
a. One-Time Payments
A one-time payment is required for the setup and delivery of automated email flows.
Payment is due upfront and in full before the commencement of work.
All deliverables will be transferred to the client upon successful completion, and ownership will pass to the client.
b. Monthly Subscription Payments
Monthly subscription services are billed in USD per month.
Payments will be automatically charged on the agreed billing date each month.
Additional fees of 10% of the total revenue generated from monthly email campaigns will apply after the initial 90-day period. This excludes revenue from automated flows.
c. Refund Policy
One-time payments for digital products are non-refundable once the deliverables have been completed and transferred.
Monthly subscriptions may be canceled with 5 days' notice before the next billing cycle. Refunds for subscription payments will only be issued if a request is made within 24 hours after billing and no deliverables have been provided.3. Client Responsibilities
To provide our services effectively, clients must:
Provide all necessary access, permissions, and assets (e.g., discount codes, images, email content).
Designate a point of contact for approvals and reviews.
Ensure timely feedback on deliverables to meet agreed-upon timelines.4. Ownership and Usage
All deliverables, including email templates, designs, and copy, will be transferred to the client upon payment and completion.
The client retains full ownership and may use the assets as they see fit.5. Limitation of Liability
Astralcove LLC is not liable for:
Revenue lost due to delays caused by the client.
Issues arising from third-party platforms, such as email service providers or website hosting.
Results or performance beyond the agreed-upon scope of work.6. Termination of Services
Either party may terminate this agreement with 5 days' written notice before the next billing cycle.
If termination occurs after billing, refund eligibility will follow the refund policy outlined in Section 2c.7. Compliance and Acceptable Use
Clients must comply with all applicable laws and platform policies, including but not limited to:
Anti-Spam laws (e.g., CAN-SPAM, GDPR, CCPA).
Social media platform policies (e.g., Meta, Google, Twitter, LinkedIn).
Prohibited Content: Clients may not use our services for illegal activities, harassment, or content that violates platform standards.8. Confidentiality
All information shared during the course of our engagement is confidential and will not be shared with third parties without prior consent.9. Modifications to Terms
Astralcove LLC reserves the right to update these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.10. Governing Law
These Terms are governed by the laws of the United States. Any disputes arising under these Terms will be subject to the jurisdiction of the courts in Delaware.11. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Phone: 1 240 505 5397
By using our services, you agree to abide by these Terms of Service. Thank you for choosing Astralcove LLC!
Refund Policy
Last Updated: [December 5th 2024]
Astralcove LLC is committed to delivering high-quality email marketing services tailored to your business needs. As our services involve the creation of custom digital products and labor-intensive processes, our refund policy is structured as follows:1. One-Time Service Fees
Refunds for one-time service fees are not available once the agreed-upon deliverables have been completed, transferred, and approved by the client. Due to the digital nature of our services, all sales are final upon delivery.2. Monthly Subscription Services
Cancellation Policy: Clients may cancel their subscription at any time with a written notice submitted at least five (5) days before the next billing cycle.
Refund Eligibility: Refunds for subscription payments are available only if:
A refund request is submitted within 24 hours of the billing date.
No deliverables for the billing cycle have been reviewed, approved, or launched by the client.
Partial Refunds: Once deliverables have been provided for the billing cycle, refunds are not available, as the work performed is non-reversible.3. Exceptional Circumstances
In the rare event that Astralcove LLC is unable to deliver the agreed-upon services due to circumstances within our control, we will work directly with the client to resolve the issue or offer appropriate remedies.4. Client Responsibilities
To ensure eligibility for any refund consideration, clients must:
Provide all necessary access, permissions, and materials required to complete the work.
Respond to feedback and approval requests promptly to avoid delays.5. No Refunds for Dissatisfaction with Results
While Astralcove LLC is dedicated to maximizing the effectiveness of our services, we cannot guarantee specific outcomes or results due to variables beyond our control (e.g., market conditions, client actions, or third-party platforms). Refunds will not be granted based on dissatisfaction with results.6. Contact for Refund Requests
All refund requests must be submitted in writing to our support team at:
Email: [email protected]
Our team will review your request and respond within five (5) business days.By engaging with Astralcove LLC, you acknowledge and agree to the terms outlined in this refund policy. Thank you for understanding the nature of our services.
Privacy Policy
Last Updated: [December 5th, 2024]
Astralcove LLC (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our services, you agree to the practices described in this Privacy Policy.1. Information We Collect
We may collect the following types of information from you:
a. Personal Information
Name
Email address
Phone number
Billing and payment details (processed securely through third-party payment platforms)
Business information (e.g., website URL, sales data, email platform details)
b. Non-Personal Information
IP address
Browser type and version
Device information
Website usage statistics (e.g., pages visited, time spent on the site)2. How We Use Your Information
We use your information to:
Provide, operate, and improve our services.
Process transactions and manage billing.
Communicate with you regarding inquiries, updates, and service agreements.
Customize and optimize your experience on our platform.
Comply with legal and regulatory obligations.3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with:
Service Providers: Third-party vendors (e.g., payment processors, email platforms) that assist in providing our services.
Legal Compliance: Authorities if required by law or to protect our legal rights.
Business Transfers: In the event of a merger, sale, or acquisition.4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Enhance your browsing experience.
Collect usage statistics for website improvements.
You can manage your cookie preferences through your browser settings.5. Data Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to safeguarding your data.6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.7. Your Rights
You have the right to:
Access and update your personal information.
Request deletion of your data, subject to legal obligations.
Opt-out of marketing communications by following the “unsubscribe” link in emails.
To exercise your rights, contact us at [email protected].8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised.10. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: 1 240 505 5397
By using our website and services, you consent to the terms of this Privacy Policy. Thank you for trusting Astralcove LLC.